Privacy Policy
This Privacy Policy explains how DigiOn Solutions Private Limited ("DigiOn", "we", "us", or "our") collects, uses, protects, and handles information when you visit our website, request a demo or audit, communicate with us, or use our services.
1. Information we collect
Depending on how you interact with DigiOn, we may collect information you provide directly, such as your name, company name, email address, mobile or business phone number, city, service or business request details, and information you submit through our forms.
We may also collect technical information such as browser type, device information, referring page, pages visited, approximate location derived from network information, and basic analytics or security logs.
2. How we use information
We use information to provide and improve our services, respond to requests, operate demos and audits, schedule or confirm service-related activity, provide customer support, maintain security, comply with law, and communicate with you as permitted by your choices and applicable law.
3. Calls and AI-assisted communications
Some DigiOn demonstrations and services use AI-assisted voice technology. Where disclosed, calls may be recorded and processed to provide the requested demonstration or service, troubleshoot the system, improve service quality, and maintain records of the interaction.
4. SMS and mobile messaging privacy
If you separately opt in to DigiOn transactional text messages, we may send messages related to your demo, audit, appointment, callback, service request, or emergency/service update.
Mobile information and SMS consent are protected.
We do not sell or rent mobile numbers, SMS opt-in data, or SMS consent. Mobile information and text messaging originator opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes. All other data-sharing categories described in this policy exclude text messaging originator opt-in data and consent.
- Message frequency: Message frequency varies based on your request and service activity.
- Charges: Message and data rates may apply.
- Opt out: Reply STOP to opt out of SMS messages.
- Help: Reply HELP for help, visit digionsolutions.com, or contact us at partner@digion.in.
- Voluntary consent: Consent to receive SMS messages is not a condition of purchase or service.
We retain records of SMS consent, including the date, source, and consent language, as reasonably necessary for compliance and operational purposes.
5. Service providers and disclosures
We may use service providers to host systems, process communications, provide analytics, secure our services, or perform other functions on our behalf. They may process information only as needed to provide those services and subject to appropriate obligations. As stated above, mobile numbers and SMS opt-in data and consent are not shared with third parties or affiliates for marketing or promotional purposes.
We may disclose information if required by law, legal process, or a valid governmental request, or when reasonably necessary to protect rights, safety, systems, or users.
6. Cookies and analytics
Our website may use essential browser storage and analytics technologies to understand website performance, prevent abuse, and improve the visitor experience. You can control many browser-storage technologies through your browser settings.
7. Data retention and security
We retain information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and consent records, resolving disputes, enforcing agreements, and meeting legal obligations. We use reasonable administrative, technical, and organizational safeguards, but no method of transmission or storage is completely secure.
8. Your choices and rights
You may request access, correction, or deletion of personal information where applicable, subject to legal and operational retention requirements. You can unsubscribe from SMS by replying STOP. You may also contact us to update your communication preferences.
9. International processing
DigiOn operates internationally and may process information in countries other than your own. Where required, we use appropriate safeguards for international transfers and processing.
10. Changes to this policy
We may update this Privacy Policy from time to time. The effective date above will be updated when material changes are published.
11. Contact us
DigiOn Solutions Private Limited
Bengaluru, Karnataka, India
Email: partner@digion.in
Website: https://digionsolutions.com/